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Offboarding

Offboarding Device - Windows​

In case, Windows corporate owned device has been sold, or recycled.

Windows Autopilot devices and Active Directory Computers

  1. Retire / Wipe from Intune
  2. Disable Computer object in Active Directory and move to Disabled OU if exists
  3. Remove from Windows Autopilot Devices
  4. Reinstall Windows OS or use Reset this PC option in System > Recovery in Windows to be ready for future use of the new owner

Offboarding Device - Android Corporate-owned, Fully managed user devices​

In case, Android corporate owned device has been sold, or recycled.

  1. Ensure company has access to the device
  2. Go to Intune > Device > Wipe > Yes
  3. Check if device has been removed from Intune

Offboarding Device - Android Personally-owned devices with work profile​

In case, Android personal owned device has been stolen or removed, and user did not initiate retire itself using Intune Company Portal Web App.

  1. Go to Intune > Apps > App selective Wipe > Create Wipe Request > Select User > Select Device > Create Request
  2. Go to Intune > Device > Retire > Yes
  3. Check if device has been removed from Intune

Offboarding Device - iOS web based enrollment​

In case, iOS device has been stolen or removed, and user did not initiate retire itself using Intune Company Portal Web App.

  1. Go to Intune > Apps > App selective Wipe > Create Wipe Request > Select User > Select Device > Create Request
  2. Go to Intune > Device > Retire> Yes